Terms and conditions of registration for the Cambridge English exams
Registrations procedure
In order to register for a Cambridge English exam please complete the registration form and make payment of the corresponding exam entry fee.
You may register online via our online registration form or directly at our offices.
When you register for an examination, you accept the examination regulations and general conditions set by Cambridge English.
See the exam regulations here.
Payment of exam fees
Payment of exam fees must be made when you register for an examination.
It is possible to pay for the exam via the following payment methods:
Bank transfer to one of the following accounts
Banco Santander
Account holder: Assessment and Certification Services, S.L.
IBAN: ES94 0049 4754 8925 1605 6032
SWIFT: BSCHESMM
Banco Sabadell
Account holder: Assessment and Certification Services, S.L.
IBAN: ES73 0081 0053 5400 0118 0228
SWIFT: BSABESBB
IMPORTANT: If you choose to pay by bank transfer, it is compulsory to indicate the candidate's name and surname, the level and the date of the exam in the transfer. Any bank charges incurred are the responsibility of the sender. Our centre is not responsible for these charges.
Sending proof of payment
It is essential to send proof of payment by bank transfer to the following email address: registrations@exams-madrid.com. Your place on the exam will not be confirmed until we receive a payment receipt for the exam fees.
Andorra: If you are paying by bank transfer from a bank in Andorra, we recommend that you use our account at Banco Santander. If you choose to make the transfer to our Banc Sabadell account, you will need to add 4,50 € to cover the automatic charge that Banc Sabadell applies to international transfers.
At our centre
Calle de Asura, nº 40, 2ª planta, 28043 Madrid
Tel: 911 041 761
Office hours: Monday to Friday 9 - 17h
Registration confirmation
After we receive the exam registration form a confirmation of receipt will be sent to the candidate. Once the exam fees have been settled the candidate will receive confirmation that he/she is registered to take the exam. If you do not receive confirmation of your exam registration within 3 working days, please phone us on tel.: 911 041 761. You should also check that our email has not been sent to your junk/spam mail folder.
Proof of registration and payment
Your place on the exam will not be confirmed until we receive the completed registration form and the payment, which must be made before the final entry date.
IMPORTANT
Late registrations
A late entry fee will be applied to candidates registering after the final entry date. The centre reserves the right to accept late registrations subject to availability and time limitations. Late entries will not be processed unless the late registration fee has been paid.
Exam date changes
Candidates may change the date of their exam as long as they do so on or before the entry deadline date published on our exam calendar. In order to do this, they must send an email to the centre requesting the date change and stating the new chosen date.
Once the entry deadline date has passed candidates may not change the date of their exam. However, if a candidate is unable to sit an exam due to illness or a serious family incidence, he/she may request a to take the test on another date. In order to do this the candidate must inform the centre via email within one week of the date of the missed exam indicating the new chosen exam date. The candidate will be required to produce a medical certificate or, in the case of a serious family incidence, a relevant document and make payment of the current administration fee that can be found here.
Emails to the centre must be sent to the following address: registrations@exams-madrid.com.
Cancellations
If a candidate is not present on the day/s of the exam the exam fee will not be returned nor will the candidate be able to transfer the examination to another date. If a candidate cancels his/her exam registration on or before the final entry date the exam fee will be returned to the candidate minus the current administration fee.
Exam fees will not be returned in the case of cancellations made after the final entry date. However, if a candidate is unable to sit an exam due to illness or a serious family incidence, he/she may request a refund of the exam entry fee. In order to do this the candidate will be required to produce a medical certificate or, in the case of a serious family incidence, a relevant document. In this case the exam fee will be returned to the candidate minus the current administration fee. The centre shall not consider valid any motives for cancellation other than the ones specified above and therefore shall not refund exam entry fees.
All cancellations, regardless of whether they are eligible for a fee refund, should be notified in writing by email to the following address: registrations@exams-madrid.com.
Cancellation of exam sessions
The centre reserves the right to cancel an examination session if said session does not meet the Cambridge English minimum requirements for the delivery of the session, for example an insufficient number of registered candidates.
In the event of cancellation, the centre will contact all registered candidates in advance to offer an alternative date, examination location or a full refund of the examination fee. The centre does not accept responsibility for any other expense, contracted service or alleged damages, such as transport tickets, accommodation, etc.
Digital exams
Candidates may opt to take the Computer Based exam on the dates offered by Cambridge English for this test version. Candidates taking the Computer Based version of the exam are subject to the centre and Cambridge English regulations and conditions for this specific version of the test. The exam centre is obliged to provide fully compliant technical and administrative infrastructures for the day of the exam in compliance with the Cambridge English technical and administrative specifications.
In the event of technical issues that affect all or part of a Computer Based exam session, the centre will work closely with Cambridge English to investigate the causes and to offer candidates an appropriate solution for each case.
Candidate information
In order to avoid spelling mistakes on exam certificates, please make sure that candidates' names and surnames are spelt correctly and that you have included their date of birth. The centre cannot accept responsibility for spelling mistakes or missing accents on final certificates when the candidate or school/institution has provided incorrect information. Schools/institutions registering groups of students should provide us with the school’s name, address, email and telephone number.
Download the General Terms of Service document here.
Linguaskill with online proctoring
Linguaskill with online proctoring is an on demand Cambridge English evaluative test that candidates can take at home or work on the date of their choice. Due to its singular nature, Linguaskill with online proctoring is administered and taken subject to specific rules, conditions and guarantees. Candidates must know and accept these regulations when they register for the test.
Download the General Terms of Service for Linguaskill with online proctoring here.
Preparation materials
Where candidates or preparation centres purchase exam preparation materials in either physical or digital format, the provisions of current consumer protection legislation shall apply. This includes those set out in Real Decreto Legislativo 1/2007, de 16 de noviembre, which approves the revised text of the General Law for the Defence of Consumers and Users, along with other related legislation.